Shipping
GREAT DOG CO.'S Warehouse Location and Average Shipping Time: GREAT DOG CO.'s warehouse is located in Minneapolis, Minnesota. Typically, all orders are processed and shipped from our warehouse within 24-48 hours. Orders are shipped Monday-Friday and take between 2-4 days, on average, to reach our customers. For those living outside the contiguous United States, the average time to receive your order will generally take longer than 4 days. We currently offer two shipping rates in the United States: Flat rate shipping of $5.95 for all orders up to $79.99 and free shipping for all orders that are $80.00+.
Shipping Carriers: We use USPS (Priority Mail, Ground Advantage) and UPS Ground. The choice of shipping carriers is made based on order weight, shipping time and shipping costs.
Items Damaged, Lost or Stolen After Being Shipped: If your order is damaged, lost or stolen during the shipping process it is the responsibility of the carrier/postal/delivery service. Once delivered, we cannot assume responsibility for damaged or stolen packages. However, we will work with you to get as much information as possible from the postal service/UPS or other carrier, assist you in filing a damage claim or inquire about delivery issues. In the 30+ years we've been in business, lost packages are virtually always recovered.
Shipping to More than One Address: At the moment we ship to only one address per order.
Shipping Address: Orders are shipped to the address customers list as their shipping address. The shipping address is equivalent to customers' default address. This is an automated process so it's up to you to ensure the ship to address is correct. GREAT DOG CO. is not responsible for orders shipped to an incorrect address.
Non-Existent Shipping Address: The cost of outbound shipping for packages shipped to a non-existent address will be deducted from the buyer’s refund. We do not assume responsibility for shipping addresses entered incorrectly.
Shipments Outside of the United States: Given complex customs requirements, we do not ship GREAT DOG products outside the United States at this time.
